Commissioning support with VIP status
Have you successfully commissioned your chiller or heat pump? Now it's time to ensure long-term efficiency and availability. With our remote start-up support, you can rest assured that we will achieve the best possible performance in the first six weeks after commissioning – 24/7 thanks to VIP status. Our commissioning support makes it possible!
Your advantages with remote start-up support
Remote start-up support: Smart start to regular operation
Whether immediately after commissioning your chiller or heat pump, or at a later date during the first load runs – we ensure that your system runs smoothly and is always available. Our service acts as your personal partner of excellence. This means that there is a maximum of 120 minutes between receipt of the fault report and the start of remote telephone support or service diagnosis. Because with our commissioning support, you enjoy VIP status!
How does it work? With the help of our cloud-based COOLCARE 4.0 service, we analyse your system through weekly remote connection and also respond to faults and ad hoc requests as required, for example by digitally adjusting parameters. To keep you informed, you will receive a weekly status report from us. In the event of potential deviations, we take the time to discuss these with you digitally. We also pass on our expertise to your operating personnel in online training courses. Because our commissioning support is effective – even beyond the first few weeks after commissioning.
Efficiency is our clear target. This applies both to the commissioning of our chillers and heat pumps and to regular operation. That is why we keep a close eye on the efficiency values of your systems with COOLCARE 4.0 – not only for the chillers or heat pump itself, but equally for the connected components and the overall system in which it is operating. As part of our remote start-up support, we fine-tune the system parameters for you under real conditions.
At the end of our commissioning support, an experienced service manager will hold a final meeting with you. Efficiency is, of course, a key topic here too. This means you benefit from specific recommendations for efficiency and operational reliability.
From QUANTUM Water to SPECTRUM Water to GENIUM – our remote start-up support covers many of our product ranges in full. This also applies to various locations: Commissioning support demonstrates its strengths wherever there are high demands on availability and efficiency.
This is particularly beneficial for the automotive industry, the chemical and pharmaceutical sectors, manufacturing, hospitals, the food and beverage industry and data centres. You can be sure that our service team will find tailor-made solutions for your specific application!
