Digital Cloud Services
Alternative text

Digital cloud services: maximum availability, maximum safety

When it comes to Industry 4.0, the success of a machine often depends on excellent software architecture. We at ENGIE Refrigeration always aim to stay slightly ahead of the cooling and heating industry in this regard. That is why we are taking our service to another level. Discover our new digital cloud services!

Future-oriented service
with our CoolCare 4.0 platform
Reduced costs
thanks to predictive maintenance
Greater system availability
through optimised service processes
Maximum data security
due to a multilevel safety concept

For optimal operation: our digital cloud services keep an eye on your machine

Head into the future with ENGIE Refrigeration! Our new digital cloud services have taken our tried and tested services to a new level. With our innovative Cool Care 4.0 online platform, you can always keep an eye on your chiller and heat pump – at any time, and from any location. This way, you always know exactly how well your machine is running.

Maximum service and maximum data protection

The advantage is clear. With our digital cloud services, your options for optimised machine operation go far beyond what is currently possible. This is because continuous evaluations and reports improve transparency. In addition, the machine’s internal status data – from operating hours and efficiency values to energy reports and weather data – are stored and then transmitted automatically and continuously to Cool Care 4.0 via a secure connection. Data protection is our top priority here. A multilevel safety concept in line with the currently applicable standard IEC 62443 (Industrial communication networks - Network and system security), the recommendations from the BSI (the Federal Office for Information Security) and the GDPR, guarantees reliable data protection and prevents unauthorised access.

Absolute reliability, 365 days a year

You can display these operating data for your chiller or heat pump easily and conveniently on the online dashboard. This function is especially useful if you operate multiple machines in different locations, because Cool Care 4.0 provides you with a detailed overview of all locations in one place. Depending on the authorisation level, you can connect directly to the machine and thus react to any machine messages. In addition, our platform is designed for predictive maintenance. Your machine thus requires significantly fewer on-site service deployments, and short response times cut down on system downtimes. For you, this means you benefit from fewer downtimes and an extremely high level of reliability – 365 days a year.

Cool Care 4.0: so simple, so efficient

Do you run a QUANTUM Water chiller, a QUANTUM Air chiller or a thermeco2 high-temperature heat pump of the latest generation? In that case, the hardware required for secure connection to the Cool Care 4.0 platform has already been integrated. For all other models, we are happy to retrofit the necessary hardware for you. Contact us, our team of experts is happy to help!

Learn more about our digital services


Would you like to learn more about digital services?