Terms of Use

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ENGIE Refrigeration is aware of the significance of data privacy and takes it very seriously. For this reason, your personal data is processed confidentially and in accordance with the data protection laws - in particular the European General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the Federal Telemedia Act (TMG), and also this data protection declaration.

The following declarations apply exclusively to the web offer of ENGIE Refrigeration under engie-refrigeration.de, but not to enterprises which refer to our website via a link and also not to enterprises to whose website we refer with a link.

Within the framework of the use of our website, various personal data is collected, i.e. data which relates to an identified or an identifiable person. Below, we are therefore informing you according to Article 13 GDPR about the nature, scope and purpose of collection and use in connection with the use of our web offer. You receive information about how your data is used and which rights you have with a view to the use.

1. Controller
The controller within the meaning of Article 4 number 7 GDPR is

ENGIE Refrigeration GmbH
Josephine-Hirner-Straße 1 & 3, 88131 Lindau
Phone: +49 8382 706-1
E-mail: info.refrigeration.de@engie.com

2. Data protection coordinator
You can contact the data protection coordinator of ENGIE Refrigeration GmbH under the following contact data:

ENGIE Deutschland GmbH
Data protection coordinator
Aachener Straße 1044, Köln (Cologne)
Phone: +49 221 46905-0
E-mail: datenschutz@de.engie.com

3. Collection and storage of personal data, nature and purpose of their use

a) Server log files
When you access our website, the browser in use on your terminal device (laptop, tablet, smartphone etc.) automatically transmits information to our website's server. This information is stored temporarily in a so-called log file. The following information is stored until automatic erasure without you doing anything:

IP address of the accessing terminal device,
date and time of the access,
name and URL of the accessing file,
website from which the access is done (referrer URL),
browser type used, browser version used and, if applicable, the operating system of your terminal device and
name of your internet service provider.

The aforementioned data is processed by us in order to guarantee an unproblematic connection set-up and also comfortable use of the website, to evaluate system security and stability and also for further administrative purposes. ENGIE Refrigeration does not use the aforementioned data in order to draw conclusions about who you are.

The legal basis for this data processing is Art. 6 subparagraph 1 sentence 1 lit. f GDPR. Our legitimate interest results from the purposes for data collection stated above.

b) Use of contact forms
In various areas of our website, we offer you the possibility of getting in touch with us about questions via a designated form. Amongst other things, the input of a valid e-mail address is necessary, so that we know who the inquiry has come from and can also reply to it. The personal data transmitted by you in the course of the use of these contact forms is automatically stored.

Data processing for the purpose of getting in touch with us is performed according to Art. 6 subparagraph 1 sentence 1 lit. a GDPR on the basis of your voluntary consent. The personal data collected via contact forms is erased after attending to the inquiry made by you.

4. Forwarding of data
We do not forward your personal data to third parties for purposes other than those stated below.

We only forward your personal data to third parties, if

you have given your explicit consent for this according to Art. 6 subparagraph 1 sentence 1 lit. a GDPR,
forwarding is necessary according to Art. 6 subparagraph 1 sentence 1 lit. f GDPR to establish, to exercise or to defend legal claims and there is no reason to assume that you have an overriding interest in non-forwarding of your data worthy of protection,
this is necessary to fulfil a legal obligation to which we are subject (Art. 6 ab. 1, sentence 1, lit. c GDPR)
it is admissible by law and is necessary for the handling of contractual relationships with you according to Art. 6 subparagraph 1 sentence 1 lit. b GDPR.

5. Cookies
We use cookies on our website. Cookies are text files which are produced by your internet browser when you access our website and are placed and stored on your computer system. The cookie contains information which results in connection with the terminal device used in the case in question.

Numerous internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is an unambiguous identification of the cookie. It comprises a series of characters, as a result of which internet sites and servers can be assigned to the specific internet browser in which the cookies have been stored. This makes it possible to for the internet sites and servers which are visited to distinguish the data subject's individual browser from other internet browsers which contain other cookies. A specific internet browser can be recognised and identified via the unambiguous cookie ID.

On the one hand, the use of cookies helps to make the use of our offer more pleasant for you. For example, cookies make it possible for us to recognise the users of our website again. The purpose of the recognition is to make the use of the web offer easier for the users. The user of an internet site which uses cookies does not, for example, have to input his access data again every time he visits the site, because this is done by the internet site and the cookie placed on the user's computer system. A further example is the cookie of a shopping trolley in the online shop. The online shop stores the articles which a customer has placed in his virtual shopping trolley by means of a cookie.

The data processed by cookies are necessary for the aforementioned purpose to safeguard our legitimate interests and also those of third parties according to Art. 6 subparagraph 1 sentence 1 lit. f GDPR.

The data subject can prevent setting of cookies by our internet site at any time by means of a matching setting in the internet browser which he uses and can permanently contradict the setting of cookies in this way. In addition, cookies which have already been set can be deleted at any time via an internet browser or other software programmes. This is possible in all commonly used internet browsers. If the data subject deactivates setting of cookies in the internet browser used, it is possible that not all the functions of our internet site can be used to the complete extent.

6. Analysis tools
When you visit our website, we use tracking measures, which are specifically described below. All the tracking measures stated below are taken on the basis of Art. 6 subparagraph 1 sentence 1 lit. f GDPR. They primarily serve to ensure design according to requirements and permanent optimisation of our web offer. In addition, we also make use of tracking measures in order to record the use of our web offer statistically and to evaluate it for the purpose of optimisation of our offer for you. The data processing purposes and data categories in question can be seen in detail from the description of the tracking tools.

a) Matomo
Our website uses Matomo, which is a so-called web analysis service. Matomo uses so-called “cookies”, which are text files which are stored on your computer and make an analysis of the use of the site possible for us. For this purpose, the use information generated by the cookie (including your curtailed, anonymised IP address) is transmitted to our server and stored for use analysis purposes, which serves optimisation of the website on our part. In this procedure, your IP address is anonymised without delay, with the result that you as a user remain anonymous for us. The information about your use of this website generated by the cookie is not forwarded to third parties. You can prevent the use of the cookies by a matching setting of your browser software, although it is possible that you might not be able to make full use of all the functions of this website in such a case.

If you do not agree to the storage and evaluation of your data from your visit, you can contradict the storage and use at any time by a mouse click below. In such a case, a so-called opt-out cookie is placed in your browser, which has the consequence that Matomo does not collect any data on the session whatsoever. Take care: if you delete your cookies, this means that the opt-out cookie is also deleted and will possibly have to be activated by you again.

Click here to stop Matomo/Piwik from saving cookies on your computer.

b) Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyses how visitors use the site.
The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
In this case, pseudonymous usage profiles of the users can be created from the processed data. We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at http://www.google.com/intl/en_uk/analytics/privacyoverview.html.

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set that will prevent the future collection of your data from Google Analytics when visiting this website.

Opt-out of Google Analytics tracking

7. Social media

7.1 Facebook fan page

We operate functions on our Facebook fan page: https://www.facebook.com/pages/ENGIERefrigeration as a joint controller with Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (Contact the data protection officer). Only statistical data on usage are made available to us by the website insights service with which we have a joint controllership arrangement. We have signed a contract with Facebook Ireland Limited in relation to this service, which can be viewed here. You can view the privacy policy of Facebook Ireland Limited, and in particular the policy about data processing in relation to the website insights service, here: Privacy policy

You can assert your rights as a data subject either by contacting us or by contacting Facebook Ireland Limited directly. Facebook Ireland Limited will be able to respond more promptly to issues in relation to the activities it controls, which is why we recommend contacting it directly.

You can use the following functions on our Facebook fan page:

Interact with us and other users
Limit visibility of your own posts
Use the customer chat plug-in
Use apps integrated by us
View branded content
Switch to Instagram using the embedded link
Participate in surveys/view job advertisements

When interacting with you as a user of our Facebook fan page, the following data will be processed:

Date and time of interaction
Type of end device
Type and content of the interaction (e.g. likes, direct messages, comments)
Profile name

With regard to the operation of the Facebook fan page, your personal data will be processed on the basis of Article 6, Paragraph 1, Points b) and f) of the GDPR, and be used for interacting with us and other users, for improving your user experience, and for receiving and processing enquiries, complaints or other feedback. This involves pursuing a legitimate interest that corresponds to the intended purpose.

The recipients of your personal data are internal departments. We do not send your data to a third country. With regard to the recipients and transfer to a third country by Facebook Ireland Limited, we refer to its privacy policy.

We will delete your personal data when there are no legal retention obligations, which generally means after the user relationship has ended, or after direct communication has ended, or after the commented post has been removed. Furthermore, illegal content may be removed. With regard to deletion by Facebook Ireland Limited, we refer to its privacy policy.

7.2 Instagram company profile

We use the Instagram service operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (Contact the data protection officer) and use it to operate our Instagram company profile.
We use the following Instagram services: Instagram Direct, Instagram Ads, Instagram Statistics.

You can use the following functions on our Instagram company profile:

Interact with us and other users
Participate in surveys and contests
Comment on posts

When interacting with you as a user of our Instagram company profile, the following data will be processed:

Date and time of interaction
Type and content of the interaction (e.g. direct messages, comments)
Profile name

You can view the privacy policy of Facebook Ireland Limited here: Privacy policy

With regard to the operation of the Instagram company profile, your personal data are processed on the basis of Article 6, Paragraph 1, Points b) and f) of the GDPR and are used for interaction with us and other users, and for providing information about our products and our company. This involves pursuing a legitimate interest that corresponds to the intended purpose.

We will delete your personal data after direct communication has ended, or after the commented post has been removed. Furthermore, illegal content may be removed. With regard to deletion by Facebook Ireland Limited, we refer to its privacy policy.

7.3 Xing company profile

We use the Xing service operated by XING SE, Dammtorstraße 30, 20354 Hamburg (Contact the data protection officer) and use it to operate our Xing company profile.

When interacting with you as a user of our Xing company profile, the following data will be processed:

Date and time of interaction
Type and content of the interaction (e.g. direct messages, comments)
Profile name
Profile image

You can view the privacy policy of XING SE here: Privacy policy

With regard to the operation of the Xing company profile, your personal data are processed on the basis of Article 6, Paragraph 1, Points b) and f) of the GDPR and are used for interaction with us and other users, and for providing information about our company and current job vacancies. This involves pursuing a legitimate interest that corresponds to the intended purpose.

The recipients of your personal data are internal departments. We do not send your data to a third country. With regard to the recipients and transfer to third countries by XING SE, we refer to its privacy policy.

7.4 LinkedIn company page

We operate functions on our LinkedIn company page: https://www.linkedin.com/company/5555617/ as a joint controller with LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (Contact the data protection officer). Only statistical data on usage are made available to us by the website insights service with which we have a joint controllership arrangement. We have signed a contract with LinkedIn Ireland Unlimited Company in relation to this service, which can be viewed here. You can view the privacy policy of LinkedIn Ireland Unlimited Company here: Privacy policy

You can assert your rights as a data subject either by contacting us or by contacting LinkedIn Ireland Unlimited Company directly. LinkedIn Ireland Unlimited Company will be able to respond more promptly to issues in relation to the activities it controls, which is why we recommend contacting it directly.

You can use the following functions on our LinkedIn company page:

Interact with us and other users
Comment on posts

When interacting with you as a user of our LinkedIn company page, the following data will be processed:

Date and time of interaction
Type and content of the interaction (e.g. direct messages, comments)
Profile name
Profile image

With regard to the operation of the LinkedIn company page, your personal data are processed on the basis of Article 6, Paragraph 1, Points b) and f) of the GDPR and are used for interaction with us and other users, and for providing information about our company and current job vacancies. This involves pursuing a legitimate interest that corresponds to the intended purpose.

The recipients of your personal data are internal departments. We do not send your data to a third country. With regard to the recipients and transfer to third countries by LinkedIn Ireland Unlimited Company, we refer to its privacy policy.

We will delete your personal data after direct communication has ended, or after the commented post has been removed. Furthermore, illegal content may be removed. With regard to deletion by LinkedIn Ireland Unlimited Company, we refer to its privacy policy.

7.5 YouTube channel

We use the YouTube service operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066 USA (represented by Google, Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA) (Contact the data protection officer) and use it to operate our YouTube channel.

You can use the following functions on our YouTube channel:

Interact with us and other users
Comment on posts

When interacting with you as a user of our YouTube channel, the following data will be processed:

Date and time of interaction
Type and content of the interaction (e.g. likes, direct messages, comments)
Profile name

You can view the privacy policy of Google, Inc. here: Privacy policy

With regard to the operation of the YouTube channel, your personal data are processed on the basis of Article 6, Paragraph 1, Points b) and f) of the GDPR and are used for interaction with us and other users, and for providing information about our products and our company. This involves pursuing a legitimate interest that corresponds to the intended purpose.

The recipients of your personal data are internal departments. We do not send your data to a third country. With regard to the recipients and transfer to third countries by Google, Inc., we refer to its privacy policy.

7.6 Twitter company profile

We use the Twitter service operated by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland (Contact the data protection officer) and use it to operate our Twitter company profile.

You can use the following functions on our Twitter company profile:

Interact with us and other users
Comment on posts

When interacting with you as a user of our Twitter company profile, the following data will be processed:

Date and time of interaction
Type and content of the interaction (e.g. likes, direct messages, comments)
Profile name

You can view the privacy policy of Twitter International Company here: Privacy policy

With regard to the operation of the Twitter company profile, your personal data are processed on the basis of Article 6, Paragraph 1, Points b) and f) of the GDPR and are used for interaction with us and other users, and for providing information about our products and our company. This involves pursuing a legitimate interest that corresponds to the intended purpose.

The recipients of your personal data are internal departments. We do not send your data to a third country. With regard to the recipients and transfer to third countries by Twitter International Company, we refer to its privacy policy.

We will delete your personal data after direct communication has ended, or after the commented post has been removed. Furthermore, illegal content may be removed. With regard to deletion by Twitter International Company, we refer to its privacy policy.

8. Newsletter

8.1 Type, purpose and legal basis for data processing

Processed data types: First name, last name, email address, data on usage behaviour (meta/communication data such as device information, IP addresses, visited websites, interest in contents, access times).
Purposes of processing: Direct marketing including analysis of usage behaviour.
Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

8.2 Analysis of usage behaviour.

For the purpose of analysis, sent emails contain a tracking pixel that connects to a web server when the email is opened. This makes it possible to determine whether a newsletter message was opened. Furthermore, it enables us to determine whether links in the newsletter message were clicked, and which ones. All links in the email are tracking links that can be used to count your clicks.

8.3 Double opt-in procedure

Registration for our newsletter always takes the form of a double opt-in procedure. This means that after registering, you receive an email asking you to confirm your registration. This confirmation is necessary to prevent people from registering with an email address that is not their own. Registrations for the newsletter are logged so that the registration process can be documented according to legal requirements. This includes saving the registration and confirmation times as well as the IP address. Similarly, changes to your data stored by the shipping service are logged as well.

8.4 Data sharing

Possible external recipients:

Order processors: Service providers who provide services for us or who perform maintenance for our IT systems.
Public bodies: Authorities and public institutions, e.g. departments of public prosecution, courts or fiscal authorities, with whom we have to share personal data in specific individual cases where applicable.
Private bodies: Private bodies with whom we share your personal data, such as legal practitioners (disputes, debt collection etc.), tax advisers, auditors.

8.5 Storage periods

Once an email address has been removed from the list, we have the right to store it for up to three years on the basis of our legitimate interests before deleting it, so that we can demonstrate that consent had been formerly given. Processing of these data is limited to the purpose of enabling us to reject claims. Individual requests for deletion are possible at any time, as long as the former existence of consent is confirmed at the same time. In the case of duties to permanently adhere to objections, we reserve the right to store the email address in question in a block list solely for this purpose.

We will delete your personal data as soon as they are no longer required for achieving the purpose of their processing.

In regard to your personal data on usage behaviour, this is the case at the latest one year after their collection.

We will save your first and last name for as long as your subscription to the newsletter is active, or until you withdraw your consent.

In addition, once an email address has been removed from the list, we have the right to store it for up to three years on the basis of our legitimate interests before deleting it, so that we can demonstrate that consent had been formerly given. Processing of these data is limited to the purpose of enabling us to reject claims. Individual requests for deletion are possible at any time, as long as the former existence of consent is confirmed at the same time. In the case of duties to permanently adhere to objections, we reserve the right to store the email address in question in a block list solely for this purpose.

8.6 Right to object

You can cancel your subscription to our newsletter at any time, i.e. by revoking your consent or objecting to receiving further issues. You will find a link for cancelling the newsletter at the end of every newsletter, or you can cancel your subscription by sending an email to: engie@agentur-publik.de.

9. Data subjects' rights
At any time, you have the right

according to Art. 15 GDPR in conjunction with § 34 Federal Data Protection Act, to demand information about your personal data processed by us. In particular, you can demand information about the purposes of processing, the category of the personal data, the categories of recipients to whom your data have been or are being disclosed, the planned duration of storage, the existence of a right to rectification, erasure, restriction of the processing or objection, the existence of a right of complaint, the origin of your data if they have not been collected by us and also about the existence of an automated decision-making including profiling and, if applicable, meaningful information about their details;
according to Art. 16 GDPR, to demand rectification of incorrect data or completion of your personal data stored with us without delay;
according to Art. 17 GDPR in conjunction with § 35 Federal Data Protection Act, to demand erasure of your personal data stored with us, to the extent that processing is not necessary to exercise the right to freedom of expression and information, to fulfil a statutory obligation, for reasons of public interest or to establish, to exercise or to defend legal claims;
according to Art. 18 GDPR, to demand restriction of the processing of your personal data to the extent that the correctness of the data is being disputed by you, the processing is unlawful, but you reject their erasure and we no longer need the data, but you require them to establish, to exercise or to defend legal claims or you have made an objection to the processing according to Art. 21 GDPR;
according to Art. 20 GDPR, to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format or to demand transmission to another controller;
according to Art. 7 Abs. 3 GDPR, to withdraw the consent you have granted us at any time. This has the consequence that we are no longer allowed to continue the data processing which was based on this consent in the future, although the lawfulness of the processing of your personal data on the basis of the consent granted until a withdrawal which you have declared remains unaffected by this withdrawal, and
according to Art. 77 GDPR, to complain to a supervisor authority.

10. Right of objection
If your personal data is processed on the basis of legitimate interests according to Art. 6 subsection 1 sentence 1 lit. f GDPR, you have the right according to Art. 21 GDPR to make an objection to the processing of your personal data in case there are reasons which result from your particular situation or the objection is aimed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without the statement of a particular situation.
If you would like to make use of your right of withdrawal or objection, this is possible at any time without formal prerequisites by using the contact data stated in Section 2 of this data protection declaration.

11. Data security
On our website, we use the commonly used SSL method (Secure Socket Layer) in conjunction with the highest encryption level which is supported by your browser. As a rule, this will be a 256 bit encryption. If your browser does not support 256 bit encryption, we have recourse to 128 bit V3 technology instead. You can recognise whether an individual site of our internet appearance is being transmitted with encryption, for example, by the closed portrayal of a key or lock symbol in your browser or the statement "https" in the address line of your browser.
In addition, we use suitable technical and organisational safety measures in order to protect your data against chance or deliberate manipulations, partial or total loss, destruction or unauthorised access by third parties. Our safety measures are permanently further developed in accordance with technological developments.

12. Topicality and changes to this data protection declaration
This data protection declaration is currently valid and bears the date May 2018.
As a result of further development of this website or our offers, oras a result of or due to changed statutory or official requirements, it may be necessary to change this data protection declaration. The data protection declaration valid at the time in question can be accessed and printed by you at any time under https://www.engie-refrigeration.de/en/terms-of-use.

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